Below are a list of frequently required
customer service requests - if you require something not on the list or would
like to discuss an issue in person, please call us on 03 5282 8559(or Internationally
+61 3 5282 8559) or email need_info at databar.com.au
Contact
sales or customer services
Contact
technical support
Track
an order
Collect
an order
Report
a late delivery
Report
a delivery discrepancy or damaged delivery
Cancel
an order
Return
faulty or damaged goods
Return
unwanted / non-faulty goods
Request
a copy of an invoice
Make a
complaint
Contact
sales or customer services
To
contact sales or customer service, email need_info at databar.com.au (remove spaces either side of @ symbol)or call 03 5282 8559 8.30am-5.00pm Mon-Fri. AEST. Our fax number is 03 5282 4202. Note that we are
not able to provide sales or technical advice to customers who visit our office
in person.
Contact
technical support
Free technical support is available to all Databar customers who have recently purchased products from us. Additionally online support is available 24/7 - Via our Help area NOTE: This support is only available for customers that have purchased products and services from us! We do however offer an 'Incident' based support that can be purchased from our 'Online' shop. This is limited to products we have sold in the past several years.
Collect
an order
We do
not have currently have a showroom, but we welcome customers who wish to collect orders
between 9:30am and 4:00pm on weekdays. Just choose "Collection" as
your delivery method when entering your order details, and the delivery fee
will be removed. You will receive an email from us when your order is ready for
collection. Collect from our office reception at 8 Rennie Street, Lara,
Victoria 3212, Australia. We may ask you for proof of identity (usually your
credit card and an acceptable form of picture ID) when collecting your goods
Report
a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact need_info at databar.co.au, or alternatively call 03 5282 8559
Note
that if your package has been delivered to the address nominated by you, and
has been signed for, then our responsibility has been completed.
Report
a delivery discrepancy or damaged delivery
To
report a delivery that has been damaged in transit, or if components appear to
be missing, please immediately contact need_info at databar.co.au, or alternatively call
03 5282 8559 . Claims for damaged or missing items may not be valid if
raised more than 24 hours after delivery. If a delivery appears to be damaged
upon arrival please record this with the courier when signing for your package.
Cancel
an order
To
cancel your order please send an email quoting your order reference and the
words "Order Cancellation" in the subject heading, and including in
the email your reason for cancelling, to need_info at databar.co.au, or alternatively call
03 5282 8559 You should
receive an emailed cancellation notification within 24 hours; if you do not
receive one please check with us in case your cancellation request has not been
received or actioned. Please note that orders cannot be cancelled after
dispatch.
Returning
faulty or damaged goods
If your
goods arrive faulty or develop a fault within the first 14 days, you can return
them to Databar for repair or replacement.
After 14 days products covered under warranty will normally be repaired or returned to the manufacturer where a local representitive company is available (return authorisation required in all circumstances).
Items
such as cases and covers are warranted against defects in workmanship and
quality, but damage caused by stress, force or extended use is not covered, nor
is normal wear-and-tear.
To
return goods to Databar, email us for a Return Authorisation number; once the
number has been obtained, parcel the item securely, including all manuals,
accessories (including power adapter/converter where supplied) and original
packaging into a larger outer box.
Include a short note detailing your original order reference, Return Authorisation number, contact details and a description of the fault. Send the package to Service Department - Databar, 8 Rennie Strett, Lara, Victoria, 3212 Australia
Any
returns that are received without a Return Authorisation number will not be
accepted. Please do not send items direct to us without this number as we are
just not able to accept them. If a returned item is found to have no fault then
it will be returned to the customer at cost for freight.
Unless
otherwise specified, the benefits conferred by warranties set out herein are
additional to all other conditions, warranties, guarantees, rights and remedies
expressed or implied by the Trade Practices Act and the Fair Trading Act (Vic)
1999.
Returning
unwanted / not faulty goods
Any
item (excepting software and quantity/special order/clearance/discontinued items) may
be returned for any reason within 14 days of the date of despatch so long as it
remains in as-new saleable condition (this means in a condition that you would
be happy to accept if you had ordered it, including the packaging). We will
refund the price of the item (except delivery costs) to the purchaser, as long
as the condition is 'AS New' and acceptable. A restocking fee of up to 30% may be chargeable
if the item with packaging is not in absolutely as-new condition.
Please
note that, with the exception of faulty merchandise, we cannot accept software
or goods containing software where the seal has been broken. We also do not
accept non-faulty returns on items purchased as a result of us quoting quantity
and/or special order items. This does not affect your statutory rights.
To
return goods to Databar, email us for a Return Authorisation number; once the
number has been obtained, parcel the item securely, including all manuals,
accessories and original packaging into a larger box.
Include a short note detailing your original order reference, Return Authorisation number, contact details and reason for return. Send the package to Service Department - Databar, 8 Rennie Street, Lara, Victoria 3212, Australia
Request
an invoice copy
To
request a copy of an invoice, please email need_accounts at databar.com.au
Make a
complaint
If you
are unhappy in any way about the service you have received you can complain
direct by emailing need_info at Databar.com.au or call 03 5282 8559.